Questions? We've Got Answers.
Frequently Asked Questions
Everything you need to know about booking, estimates, pricing, photos, service areas and what to expect when you choose Love It or Junk It!
Free Estimates
Estimates are free and there is no obligation to proceed.
Photos Help Us Prepare
Direct online bookings require 3–8 clear photos of the junk.
8 AM – 8 PM
Online appointments are available during our regular service hours.
Before You Book
Common Questions From Our Customers
We want the process to be simple and straightforward. Browse the answers below, and if there's anything you're still unsure about, give the Kenmuir family a call.
Booking & Estimates
Getting Your Appointment Set Up
What is the difference between Book Online and the Free Photo Estimate page?
They are two different ways to get started.
Book Online lets you directly reserve either a 2-hour Pickup appointment or a 30-minute On-Site Estimate appointment.
The Free Photo Estimate page is for requesting an On-Site Estimate appointment only. You provide your job information and choose two preferred 30-minute appointment times. Our team reviews the request and confirms one of those times with you.
What happens when I book a Pickup appointment?
A Pickup appointment reserves a 2-hour arrival window for our team. When we arrive, we'll look at the items, confirm the final price with you and, if you're happy with the price, we can remove the junk during that appointment.
What happens when I book an On-Site Estimate?
An On-Site Estimate is a 30-minute appointment for our team to visit the property, look at the items and provide an estimate.
Junk removal is not scheduled as part of an estimate-only appointment. If you would like the option of having the items removed during the same visit, please call us beforehand so we can determine whether we can come prepared for a pickup.
Do I need to upload photos to book online?
Yes. Direct online bookings require at least 3 and no more than 8 clear photos showing the junk you want removed or estimated.
We ask for photos because they help us understand the size and amount of the job before arriving and help our team come better prepared.
What kind of photos should I upload?
Try to include one wide photo showing the entire pile or group of items, another angle from the side, and a closer photo of anything particularly large, heavy or unusual.
Please make sure the photos show all of the junk you want included in the job.
Can I book same-day service online?
Same-day appointments cannot be booked through the online calendar.
If you need service today, call us directly at (778) 232-1268 and we'll let you know whether same-day service is available.
What are your appointment hours?
Our online booking hours are 8:00 AM to 8:00 PM Pacific Time.
Pickup appointments use 2-hour windows, while On-Site Estimate appointments are scheduled in 30-minute time slots.
Pricing
Estimates & Final Pricing
Is Love It or Junk It! a paid service?
Yes. Love It or Junk It! is a paid junk-removal service. We do not pay customers for the items or junk we remove.
Are your estimates free?
Yes. Our estimates are free and there is no obligation to proceed with the removal.
Can you give me a price from my photos?
In some cases, after reviewing your photos and job details, we may be able to send you a preliminary estimated price range before the appointment.
The preliminary range is not the final price because photos cannot always show the exact volume, weight, access conditions or other details of a job.
When is the final price confirmed?
The final price is confirmed on-site before any junk is removed.
You'll have the opportunity to hear the final price before deciding whether you would like us to proceed.
What can affect the final price?
Pricing can depend on the amount of space your items take up, the type and weight of the material, access to the junk, stairs, carrying distance, heavy items and any special handling that may be required.
Giving us complete information and clear photos helps us provide the best preliminary estimate possible.
Where can I see your starting prices?
Visit our Pricing page for our current starting prices and van-load pricing guide.
Your Junk & Property
What We Remove & What We Need To Know
What types of junk do you remove?
Common jobs include furniture, appliances, mattresses, garage and household clutter, moving junk, yard debris, electronics, exercise equipment and other unwanted household items.
If you're unsure about a particular item, send us photos or call us before booking.
Are there items you cannot take?
Some hazardous, regulated or unsafe materials may not be accepted.
If you have an unusual item or something you think may require special disposal, please contact us first at (778) 232-1268 so we can confirm whether we can take it.
Can you remove very heavy items?
Potentially, yes. Please tell us about any particularly heavy items when you submit your booking and include clear photos.
This gives us a chance to review the item and determine what will be needed before arriving.
Do stairs affect the job?
They can. When booking, let us know whether stairs are involved and how many flights there are.
Access conditions can affect the amount of labour required and may be considered when the final on-site price is determined.
Do you service apartments and condos?
Yes, depending on the job and access. When completing your booking, please tell us about elevators, stairs, parking, carrying distance, building access or any other instructions we should know before arriving.
Where should the junk be located?
We can review jobs involving items in garages, driveways, basements, main floors, upper floors, backyards, storage lockers, apartments, condos and other accessible areas.
Tell us where everything is located when you book so our team knows what to expect.
Service Areas
Where We Work
What areas do you regularly service?
Our regular service area includes Surrey, White Rock, Cloverdale, Delta, Langley and New Westminster.
This also includes communities such as South Surrey, Newton, Fleetwood, Guildford, Whalley, Clayton Heights, North Delta, Ladner, Tsawwassen, Langley City and the Township of Langley.
What if I live outside your regular service area?
You can still submit a request. We do not automatically turn away customers outside our regular service area.
We'll confirm whether we can service your location based on availability. An additional travel charge may apply depending on where the job is located.
How do I know if my city is in your regular service area?
Visit our Service Areas page for more information.
You can also enter your city on our booking or estimate forms and the site will let you know whether the address is within our regular service area.
After You Book
Confirmations, Changes & Cancellations
Will I receive a booking confirmation?
Yes. Once a direct booking is successfully completed, you'll receive an email confirmation with the appointment details.
How do I cancel my appointment?
Your confirmation email includes a secure Manage/Cancel Appointment link.
Use that link if you need to cancel your appointment. Once cancelled, the appointment time is released back into our calendar.
Will you remind me before my appointment?
Yes. Confirmed Pickup and On-Site Estimate appointments receive a reminder email the day before the scheduled appointment.
What if I need to speak with someone about my booking?
Give us a call at (778) 232-1268. We're happy to answer questions about your appointment, service area, items or job details.
Still Have A Question?
Just Give Us A Call
We're a local family business. If you're unsure whether we can take something, service your area or handle your particular job, ask us.
(778) 232-1268Ready To Get Started?
If You Don't Love It, We'll Junk It!
Send us photos for a free estimate or choose an available appointment online.