Terms of Service

These Terms of Service apply when you use the Love It or Junk It! website, request an estimate, book an appointment or receive junk-removal services from us.

Love It or Junk It! is a family-owned and operated junk-removal business based in Surrey, British Columbia and serving Surrey and surrounding communities.

These terms should be read together with information presented during the booking or estimate process, your appointment confirmation and our Privacy Policy.

If applicable consumer-protection law gives you rights that conflict with these terms, the applicable law will govern.

Customers may use our online booking system to select an available appointment for either a junk-removal pickup or an on-site estimate.

Pickup Appointments

Pickup appointments are scheduled in two-hour arrival windows. Booking a pickup gives our team time to arrive, assess the job and provide the final price before removal begins.

A pickup booking is not a promise that every item presented at the property will be accepted. We may refuse items that are unsafe, prohibited, undisclosed, outside the scope of the booking or otherwise unsuitable for removal.

On-Site Estimate Appointments

On-site estimate appointments are scheduled separately from pickup appointments. Unless we expressly agree otherwise, an estimate-only appointment does not include junk removal during that appointment.

Same-Day Service

Same-day appointments are not offered through the online calendar. Customers seeking same-day availability should call us directly. Same-day service is subject to availability and is not guaranteed.

Prices displayed on our website are starting prices or pricing guides unless expressly identified as a final quoted price for a specific job.

Photo-based pricing is preliminary because photographs may not show the exact volume, weight, material type, access conditions or other circumstances affecting the job.

If the job presented on site is materially different from the information, description or photographs originally provided, we may revise the estimate before beginning the work.

Any additional charge for work outside the originally agreed scope must be communicated before that additional work is performed.

To help us provide safe and accurate service, customers are expected to provide complete and truthful information about the job.

• Provide accurate contact and service-address information.
• Accurately describe the junk and approximate quantity of items.
• Identify unusually heavy, oversized, sharp, hazardous or difficult items.
• Tell us about stairs, elevators, narrow hallways, long carrying distances, difficult parking or other access conditions.
• Provide reasonable and safe access to the items at the scheduled appointment.
• Keep children, pets and other persons safely away from active work areas when necessary.
• Identify any property, fixtures or belongings that must not be removed.
• Disclose relevant hazards that may not be readily visible to our team.

We reserve the right to refuse an item or stop work when we reasonably believe that completing the removal would be unsafe, unlawful or outside the service we agreed to provide.

This may include prohibited or hazardous materials, undisclosed dangerous items, excessively heavy items, unsafe structures, unsafe access conditions or items that cannot lawfully be transported or accepted at an appropriate disposal facility.

Customers must not knowingly conceal hazardous or prohibited materials within bags, boxes, furniture or other items provided for removal.

Appointment times are scheduled as arrival windows because travel, traffic, disposal-facility delays, weather and the duration of earlier jobs may affect arrival times.

We make reasonable efforts to arrive during the scheduled window. If a significant delay or schedule change occurs, we will make reasonable efforts to contact you using the information provided with your booking.

If circumstances prevent us from safely or reasonably completing the service as scheduled, we may arrange another appointment time with you.

Payment terms for a particular job will be communicated as part of the service transaction.

Unless otherwise clearly stated, website pricing is displayed in Canadian dollars.

Before removal work begins, customers will have an opportunity to review the final price applicable to the job when the final price was not already established.

Applicable taxes and any other required charges will be handled in accordance with applicable law and disclosed as required.

We work to keep information on our website accurate and current. However, availability, service details, disposal requirements and other operational information may change.

Photographs, examples, pricing guides and descriptions on the website are provided to help customers understand our services. They do not guarantee that every job will have the same size, complexity or price.

If there is a material difference between general website information and the specific service and price that you expressly approve for your job, the specific agreed information will apply, subject to applicable law.

These terms are intended to operate consistently with applicable consumer-protection laws.

Nothing in these Terms of Service is intended to waive, restrict or remove a statutory right or remedy that cannot legally be waived or restricted.

If a provision of these terms is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.